Contact Us
This is the contact page for Best Crypto Casinos. Write to us at [email protected] if you want to flag an error in a review, suggest a crypto casino we haven't covered, ask how we rank sites, or tell us what happened when you used one of the operators listed here. We aim to reply to genuine enquiries within a few working days.
One thing to be clear about before you write: we are an independent comparison site, not a casino. We do not hold player accounts, process deposits, control withdrawals, issue bonuses or have access to anyone's balance. If your problem is with a specific operator, we can point you in the right direction, but only that operator can resolve it.
What we can help with — and what we can't
| Email us about this | Contact the casino instead |
|---|---|
| A factual error, outdated bonus term or dead link in a review | A pending or delayed crypto withdrawal |
| A crypto casino you think we should research and add | A deposit that hasn't credited after network confirmations |
| Questions about our ranking method or editorial independence | Locked, restricted or closed accounts |
| Your own experience — good or bad — with a listed site | Bonus not applied, or wagering progress disputes |
| Press, partnership and advertising enquiries | Identity verification (KYC) requests and document uploads |
| Corrections to anything about licensing or state availability | Self-exclusion or account closure requests |
For anything in the right-hand column, use the operator's own live chat or support email first, and keep your transaction hashes, timestamps and screenshots. On-chain records are the strongest evidence a player has in a payout dispute.
How commercial relationships work here
Some links on ranky10.com are affiliate links. If you open an account through one, the operator may pay us a commission. That never changes where a site sits in our rankings, and it does not change what we write about its weaknesses. Advertisers cannot buy a position, and they cannot have a limitation removed from a review. If you spot copy that reads like it was bought, email us and say so — that's a complaint we take seriously.
The sites you're most likely to be writing about
Most reader mail concerns the operators at the top of our list. Short notes on the three we hear about most, so you know what we already have on file.
BetPanda
Our highest-rated listing, and the one that draws the most questions because its headline deal — 10% weekly cashback — is an ongoing rebate rather than a one-off match. Readers write in asking how the weekly window is calculated, whether cashback carries playthrough, and what the minimum qualifying loss is. Those terms sit with the operator and can change, so check the promotions page before you opt in. Limitation: a cashback-led offer gives you nothing extra up front, which suits steady play and disappoints anyone comparing on raw headline bonus size.
CoinPoker Casino
Listed partly because it comes at crypto gambling from the poker side, which makes it unusual among the sites we cover. Headline offer is a 150% welcome bonus up to $2,000, and like every deposit match it is released against wagering requirements within a time limit — read the bonus terms in full, because the rate at which casino play contributes to clearing differs from poker rake. Limitation: a poker-first platform means the slot and live-dealer catalog is a secondary consideration, so table-game specialists will find less depth than at a pure casino.
Cryptorino
Sits at the top alongside CoinPoker on our editorial score, and gets reader questions mostly about its BTC-denominated offer: a 100% match bonus up to 1 BTC plus 10% weekly cashback. A bonus capped in Bitcoin rather than dollars moves in value with the market, which cuts both ways — that is the price of a crypto-denominated cap, and it is worth understanding before you size a deposit. Wagering and expiry conditions apply to the match portion. Limitation: a 1 BTC ceiling is only meaningful at deposit levels most players will never reach, so the headline number overstates what a typical account gets.
Other operators we cover and receive mail about include Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback). Every one of those figures is a maximum, every one carries wagering, minimum deposit and time-limit conditions, and none of them is money you can simply withdraw. Bonus terms change often; if you find one of ours out of date, that email is genuinely useful to us.
Money questions we get asked most
Using our site costs nothing. The money side belongs to the operators, and it works roughly the same way across the crypto casinos we list:
- Deposits are on-chain, from a self-custody wallet or an exchange account, in coins like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin and stablecoins such as Tether (USDT) and USD Coin (USDC). Altcoin support varies by site.
- Network and gas fees are charged by the blockchain, not the casino. Ethereum gas can be meaningful at busy times; Litecoin and most stablecoins on cheaper networks usually cost less. Sending USDT on the wrong network is the single most common way readers lose funds.
- Confirmation times differ by chain. A casino's "instant withdrawal" claim usually means instant approval on their side — the coins still wait for block confirmations.
- Withdrawal limits, minimums and any processing fee are set per operator and per coin, and are often tiered by VIP level. Check them before you deposit, not after you win.
- Price volatility is a real cost. A balance held in BTC or ETH can fall in dollar terms while you play. Stablecoins are the usual way to sidestep that, which is why USDT and USDC matter so much on these sites.
Cashing out is not guaranteed to be smooth anywhere. Withdrawals can be paused for verification, bonus-term review or source-of-funds checks, and you should never deposit money you cannot afford to lose.
What these sites actually offer
If you're writing to ask what we mean by "game range" in a review, we look at four broad areas: slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms including blackjack, roulette and baccarat, commonly supplied by Evolution; crypto originals — crash, dice, plinko and in-house titles, which are the games most likely to carry provably fair verification; and RNG table games. Provably fair covers originals, not third-party slots — those rely on RNG certification and studio-level audits instead. We don't publish game counts unless an operator states them, because those numbers are rarely verifiable.
Sportsbooks and the other product lines
Several of the operators we list run more than a casino. Sports betting is the most common companion product, sometimes alongside esports markets, and CoinPoker is built around online poker with a casino attached. Those sections usually share one wallet but have their own bonuses, their own wagering rules and different contribution rates toward clearing a casino bonus. A free bet, such as the one in Vave's package, belongs to the sportsbook and typically will not help you clear a casino match. If you email us about a bonus that "didn't work," this is the most frequent explanation.
Legal standing, eligibility and age
You must be at least 18 to use the operators listed here, and 21 where the site's own terms or your state's rules set a higher minimum. Check the age requirement on the site itself and follow the stricter of the two.
There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan, and are not licensed or supervised by any US regulator. For most US players this is a legal grey area, not a settled question. Regulated online casino gaming exists in only a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. State laws differ, some states are explicitly restrictive, and offshore sites self-restrict different states in their own terms. Check your state's law and the operator's terms of service before you sign up.
Two practical consequences. First, identity verification: some sites advertise low- or no-KYC play, but every operator reserves the right to request documents, particularly around large withdrawals. Reduced verification is a convenience feature — it is not a way to hide income or avoid tax obligations, and we won't help anyone use it that way. Second, tax: US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — consult a qualified tax professional about your own position. Likewise, nothing here is legal advice; speak to a qualified attorney if you need certainty about your state.
We also won't answer emails asking how to get around geoblocks, state restrictions, KYC checks or sanctions screening. VPN use is restricted or banned outright in many operators' terms, and breaching those terms is a common reason accounts get frozen and balances confiscated.
Play safe, and where to get help
Gambling costs money over time and no strategy, bonus or coin changes that. If it is stopping being entertainment, call the National Problem Gambling Helpline on 1-800-GAMBLER, free and confidential, 24/7. Be aware that offshore crypto casinos may not provide the same player protections, deposit limits or self-exclusion tools that state-regulated operators are required to offer. Our responsible gambling resources set out the tools worth switching on — deposit caps, session limits, cooling-off periods and two-factor authentication on your account and wallet.
Before you write
- Tell us which page or operator you mean, and paste the link if you can.
- If you're reporting an error, say what's wrong and what it should be — a bonus term, a supported coin, a state exclusion.
- For a payout or account issue, contact the operator first and tell us what they said; that's what makes your report useful to other readers.
- Don't send us passwords, seed phrases, private keys or identity documents. We will never ask for them, and nobody legitimate will.
Email [email protected]. More on who we are and how we research sites is on our about page, our ranking and disclosure policies are covered in the terms and conditions, and readers outside the US sometimes find our non-GamStop casino coverage more relevant to them. Information on this page was last reviewed on Sep 26, 2026 by Hunter Ellis; operator terms change without notice, so always confirm current conditions on the site itself.